If reporting errors or issues to Ensto, include in the report the information from the type plate of the charger. To locate the type plate, see below.

This requires trained personnel as it involves working with opened charger cabinet with high voltage inside it.

Identify charger type plate

Step-by-step guide

  1. Open the charger cabinet
  2. Identify the type plate inside the charger
  3. Provide either photo of the whole type plate or the Charger Type, Date of Manufacturing and Producton number information

Identify CC1612 Charge Controller serial number

Step-by-step guide


  1. Open the charger cabinet
  2. Identify the CC1612 charge controller(s) inside the charger
  3. Locate the white sticker with the text CHAGO on the 230V black relay
  4. Provide both the serial number marked with S/N and the material number marked with Mat.No, see these marked in red below