When facing a problem with a Ensto Chago product or a service, follow the below guidelines when reporting the problem.


First check our FAQ and how-to articles for quick help.

Step-by-step guide for end user errors

Log the following information about the issue:

  1. Date and time of the event

  2. Reporter's contact information

  3. Which charger model was used

  4. What user did

  5. How charger reacted

  6. If possible, provide a video about the issue

  7. Fill in a support form at https://www.ensto.com/support/service-request

Step-by-step guide for commissioning related issues with chargers using Bender controller

Log the following information about the issue:

  1. Date and time of the event

  2. Reporter's contact information

  3. Which charger model was used

  4. Screen shots of the State and Operator pages from both master and slave controllers

  5. If possible, provide a video about the issue

  6. Fill in a support form at https://www.ensto.com/support/service-request



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