Sometimes the Type2 charging cable connector might get stuck in the Type2 socket outlet. This could be for example due to a power failure or tension on the locking pin is preventing the Type2 lock motor pulling the locking pin out from the Type2 connector and hence releasing the connector.

If the charger has power, you can first try to release the cable with the following way:

  1. Push the Type2 connector deeper into the Type2 socket outlet to release any tension on the locking pin
  2. Re-connect cable to the EV, this will lock the Type2 cable connector to the Type2 socket outlet
  3. Disconnect cable from the EV, this will unlock the Type2 cable connector from the Type2 socket outlet

If the above steps 1-3 won't help, please try to push the Type2 connector deeper into the Type2 socket outlet while disconnecting the cable from the EV (step 3).

If this doesn't help either, do the below steps (trained electrician required):

  1. Disconnect the supply power of the Wallbox from the distribution cabinet feeding the Wallbox
  2. Note! Always conduct all the work on the Wallbox the power supply disconnected
    Note! If the wallbox unit is equipped with an automatic lock release functionality, the event of power loss will cause an automatic attempt to release the connector from the Type2 socket outlet
  3. Open the front cover of the Wallbox using the triangular key that was shipped with the Wallbox
  4. Inside the Wallbox, attached to the locking motor, there's a locking lever (the lever can be in red or gray color depending on the model of the Type2 socket outlet)
  5. Unlock the Type2 connector by manually rotating this lever 90 degrees (you might need to push the Type2 connector into the Type2 socket outlet while turning the lever open)
  6. Remove the Type2 connector from the socket outlet
  7. Leave the lever in open state
  8. Close the front cover
  9. Reconnect the supply power