When facing a problem with a Chago product or a service, follow the below guidelines when reporting the problem.
Step-by-step guide for end user errors
Log the following information about the issue:
- Date and time of the event
- Reporter's contact information
- Which charger model was used
- What user did
- How charger reacted
- If possible, provide a video about the issue.
Step-by-step guide for commissioning issues with chargers using Bender controller
Log the following information about the issue:
- Date and time of the event
- Reporter's contact information
- Which charger model was used
- Screen shots of the State and Operator pages from both master and slave controllers
- If possible, provide a video about the issue.
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